Refund policy

Thank you for shopping with BrightCubs. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We offer a 30-day free return and refund policy. You may request a return within 30 days after receiving your order.

To qualify for a return, your item must:

  • Be unused or only lightly handled.
  • Be in its original packaging.
  • Include all accessories, manuals, and parts.
  • Not be intentionally damaged or modified.

Products returned without prior authorization may not be accepted.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Clearance or final sale items.
  • Gift cards.
  • Personalized or customized products.
  • Items showing excessive wear, misuse, or accidental damage.

3. Damaged or Incorrect Orders

Please inspect your package upon arrival.

If your order is:

  • Damaged during shipping
  • Defective
  • Missing parts
  • Incorrect

Please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will arrange a replacement or full refund at no additional cost.

4. Return Process

To initiate a return, please contact:

Email: support@brightcubs.store

Please include:

  • Order number
  • Full name
  • Reason for return
  • Photos if applicable

Our support team will provide return instructions.

5. Return Shipping

We provide free return shipping for eligible returns approved by our customer support team.

Please do not send items back without receiving return instructions.

6. Refunds

After your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds are issued to the original payment method within 5–10 business days.

Depending on your financial institution, additional processing time may apply.

7. Exchanges

If you received a defective or damaged product, we will gladly replace it free of charge.

8. Order Cancellation

Orders may be canceled before shipment for a full refund.

Once an order has been shipped, it must follow our standard return procedure.

9. Contact Us

BrightCubs

Website: https://brightcubs.store

Address:
3604 3B Hwy
Fruitvale, BC V0G 1L1
Canada

Phone: +1 250 231-3500

Email: support@brightcubs.store